return policy
After-sale terms
Our return service commitment lasts for 7 days (calculated after receiving the product, subject to the delivery record), if 7 days have passed after your purchase, we will not be able to provide you with any return, refund or exchange services.
To be eligible for a return, your item must be unused, intact including packaging, and in the same condition as it was received.
The following items will not be returned or exchanged:
Promotional / limited purchase / products marked as non-exchangeable and non-returnable
*Unless there is a problem with the quality of the product, all products can only be returned once, and products that have been exchanged will not be returned.
Return process
1. Contact our store via online customer service or email to request after-sales service.
2. Provide your order number/product photo (product body, packaging, etc.)/reason for return or exchange.
3. After receiving your return request and confirming all details, we will send you a return number. Send it back together to ensure that the packaging of the product is intact.
4. Please put the returned product into the express carton or bag 5. Inform the store of your return logistics waybill number in order to track the flow of goods (please note that if you cannot return the returned product within 1 week, your return application will be got canceled) .
6. When we receive the returned product, our team will check whether the product is in good condition (including all labels and inner and outer packaging) within the next few working days. If the return request is valid, we will arrange for a refund.
7. For orders paid online, the refund will be refunded directly to the payment account you used to make the purchase. Note that actual refund processing times vary from bank to bank.
*Within 7 days after receiving the order, the customer is obliged to check whether the product has any quality problems. If it is more than 7 days after receiving the product, no after-sales request will be accepted.
*If it is not a product quality problem, the final refund you receive will deduct the relevant freight and will not be returned.
*All return and exchange requests should be made after receiving the product, and the product does not accept any after-sales requirements in the logistics.
transportation
To return an item, you should post it to: On Lok Industry Building 1a Room, On Lok Road, Yuen Long
You will be responsible for paying your own shipping costs for returning items. All shipping costs are non-refundable. If you receive a refund, return shipping will be deducted from your refund.
If you are shipping items over HKD$500, you should consider using a trackable shipping service or purchasing shipping insurance. If there is any damage to the returned goods or the packaging is not intact, the store has the right to refuse to refund or only refund a part of the money.
Overdue or missing refund
If you haven't received your refund, please check your bank account again first. Then contact your credit card company, it may take some time to officially receive the refund. Next, please contact your bank, refunds usually take some processing time. If you have completed all the steps and still have not received your refund, please contact us via .
